We have stabilised the affected EHC cluster and will be contacting affected Customers individually in regards to this incident.
We have identified the cause of the issue and are implementing a workaround.
We are investigating an issue with one of our EHC clusters. At the moment, some Customers may be experiencing service disruption placing and receiving external calls. We will update this page as this investigation continues.
]]>Microsoft have confirmed the affected service has now been fixed and have closed the Incident. We are experiencing normal service with Emails, however, if you need an urgent response, please give us a call on 0330 119 0999.
Current status: Microsoft are continuing to monitor the environment to ensure that service is recovering and email is being delivered as expected. We are not experiencing delays to email that we were previously, although we are continuing to monitor until the incident is cleared by Microsoft. If you need an urgent response, please give us a call on 0330 119 0999.
Current status: Microsoft have identified a potential fix to address the issue and are testing the fix to confirm that it is a viable solution.
Current status: Microsoft are continuing to fix the problem while actively monitoring the connections to the healthy infrastructure. Additionally, they’re reviewing system logs to understand the underlying cause of the issue. We are still seeing some of our Emails suffer small delays - if you need an urgent response, please give us a call on 0330 119 0999.
Office 365 is experiencing connectivity issues for some subscribers. We use Office 365 for Email, and therefore any tickets raised by Email may be subject to delays. We will post another update when we receive an all clear from Microsoft.
]]>All service are back to normal. Will update with root cause as one is available to us.
We are noticing that services are coming back on line. We are continuing to monitor restoration. Next update 13:30
Still no update. Appears to be affecting multiple ISPs in the London area. Continuing to chase BT. Next update 13:00
No further information available, next update 12:30
BT have confirmed they are experiencing issues and are investigating. We are chasing for further updates.
We have just seen a number of BT based broadband lines in the London area disconnecting. We have raised a fault with the provider and will send out a further update shortly.
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